We like our privacy as much as you do. That’s why Louise Bedford and Chris Tate, the Directors of The Trading Game, are committed to protecting the privacy of all users of this site. As such they have taken steps to protect the information that is collected by the site.
The information collected on this site is used to process registration requests to enable you to download certain material from the site, or to provide delivery details related to your product purchase. We do not keep any record of credit card information that you provide to us. As a secure site your credit card details are processed externally.
To aid us in protecting your privacy, please maintain the secrecy of any allocated logon ID and password you may have set up or been provided with. Do not share your log in details with anyone else.
Rest assured, your privacy is our priority.
The Trading Game Pty Ltd and its Directors may collect personal information, such as your email address, in order to provide you with the ability to download various notes, articles or when you enter a competition being held on this site. The Trading Game Pty Ltd and its Directors do not disclose your personal information to third parties and such information is held in a secure server.
By staying in touch with Trading Game via our advertising and information email list you will have access to special offers, free articles and free trading information designed by two of Australia’s top traders and educators – Chris Tate and Louise Bedford. Every email sent to you will give you the opportunity to ‘unsubscribe’ from our list at any time. Unsubscribing from our list will be enacted within 12 hours of receiving your request. If you have any questions about this, or any other aspect of our site, write to Chris and Louise personally at this email address: email@example.com.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Trading Game, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre firstname.lastname@example.org.
Customer Service Policy
Customer Service Policy
Trading Game is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 4-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.