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Privacy

We like our privacy as much as you do. That’s why Louise Bedford and Chris Tate, the Directors of The Trading Game, are committed to protecting the privacy of all users of this site. As such they have taken steps to protect the information that is collected by the site.

The information collected on this site is used to process registration requests to enable you to download certain material from the site, or to provide delivery details related to your product purchase. We do not keep any record of credit card information that you provide to us. As a secure site your credit card details are processed externally.

To aid us in protecting your privacy, please maintain the secrecy of any allocated logon ID and password you may have set up or been provided with. Do not share your log in details with anyone else.

Rest assured, your privacy is our priority.

The Trading Game Pty Ltd and its Directors may collect personal information, such as your email address, in order to provide you with the ability to download various notes, articles or when you enter a competition being held on this site. The Trading Game Pty Ltd and its Directors do not disclose your personal information to third parties and such information is held in a secure server.

The Trading Game Pty Ltd and its Directors may use the information collected for the purpose of providing you with any services which we may feel will be of interest to you. The Trading Game Pty Ltd and its Directors reserves the right to change this statement at any time by posting revisions on the Trading Game website. This privacy policy is not intended to, nor does it, create any contractual or other legal rights on behalf of any party. By registering on this site, you are providing The Trading Game with express permission and prior consent to send you emails about sharemarket education related products and services.

By staying in touch with Trading Game via our advertising and information email list you will have access to special offers, free articles and free trading information designed by two of Australia’s top traders and educators – Chris Tate and Louise Bedford. Every email sent to you will give you the opportunity to ‘unsubscribe’ from our list at any time. Unsubscribing from our list will be enacted within 12 hours of receiving your request. If you have any questions about this, or any other aspect of our site, write to Chris and Louise personally at this email address: info@tradinggame.com.au.

Trading Game is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable), or Talking Trading podcast and to personalise your shopping experience with us; that’s all. Trading Game uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Trading Game only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Trading Game, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@tradinggame.com.au.

Customer Service Policy

Customer Service Policy

Trading Game is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 4-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

General Advice Warning

The Trading Game Pty Ltd – as trustee for the Trading Game Unit Trust (ACN: 099 576 253) is an Authorised Representative of Weather Pro Pty Ltd, Rep No. 418664, AFSL 419155. This information is correct at the time of publishing and may be not be reproduced without formal permission. It is of a general nature and does not take into account your objectives, financial situation or needs. Before acting on any of the information you should consider its appropriateness, having regard to your own objectives, financial situation and needs.