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List of Questions

1) I am having trouble completing my order. Can you help me?

2) Can I send a cheque?

3) What about Direct Deposit?

4) What is your Refund Policy?

5) What are your freight costs?

6) What do the rankings mean for the shop items?

1) I am having trouble completing my order. Can you help me?

The inability to order through our website can occur for the following reasons:

  • Your machine does not allow cookies. The website needs to place a cookie on your machine to open, otherwise it won’t be able to process your order.
  •  Your firewall is preventing the opening of the relevant part of our website. To test this, switch your firewall off and attempt to purchase. This is the most common cause of all problems. After you have made your purchase, remember to switch your firewall back on again.
  • You may have a ‘pop up stopper’ preventing the correct window required to make a purchase from opening. Switch the pop up stopper off and try to make the purchase again. Please note that if you are using Mozilla or the Google toolbar these have a default pop up stopper.
  • Programs such as Nortons Security Suite will automatically block the loading of secure sites. You will have to either disengage it , or try adding www.tradinggame.com.au to the list of trusted sites within this software.
  • The internet security setting of your browser may be set too high. It is recommended that if you are using IE6 as a browser that your security settings be set to medium. This is adequate for the majority of corporate and personal users, so it should be fine to leave this as your default setting in the future.
  • You may have downloaded Windows XP Service Pack 2. This product contains both a firewall as well as a pop up stopper, and the latter will impede your ability to place an order with the Trading Game site. To order from our site you will need to configure the ‘pop up’ blocker and place your order. You will need to add www.tradinggame.com.au to your trusted sites list within this software as this will also prevent you from accessing the Trading Game Forum.

By adjusting the relevant settings in this way, we have found that 99% of the problems with ordering are eradicated. However, if things still don’t seem to be working for you, feel free to send us an email:

(you will need to type this email address directly into your email)

or a fax (03 8080 1655) listing your full name, address, phone number and credit card details, and we will be happy to process your order.

2) Can I send a cheque?

The Trading Game website is set up to process product orders electronically. If you can’t do this though, we do understand. Money orders are preferable, because Cheques will attract a 10% surcharge. If you would like to pay by cheque, add up the total cost of the products, remember to include the applicable freight charge, and then add 10% to this total cost. This will cover our processing and administration costs. Cheques can be sent to:

The Trading Game Pty Ltd
PO Box 1171
North Caulfield 3161

Any cheques that have not been written for the correct amount, including the 10% cheque surcharge, will be returned to the recipient.

By far the least expensive method of ordering via this site is to use a credit card, and for these details to be processed electronically. A secure link is provided for this purpose.

3) What about Direct Deposit?

Some people prefer to deposit money into our account directly, and that is fine with us. Here are our banking details:

Banking details: Westpac Bank acct.
Branch/Bank Account No:  271607
BSB: 033059
Account Name: The Trading Game P/L ATF The Trading Game Unit Trust, ACN: 099 576 253

Remember to email us at:

(you will need to type this email address directly into your email)

as soon as you’ve made the deposit, and let us know what you’ve ordered, and your full mailing address details and phone number.

4) What is your Refund Policy?

We stand by our products, and we know that when you see the quality and value for money, you’ll realise that your trading goals will be fulfilled by this education. If however, you are unhappy for any reason, books, posters and home study courses may be returned within 10 days of purchase.

Keep in mind that we will be unable to refund postage as all postage will remain the responsibility of the person ordering the product.

To be refunded, products must be returned in saleable condition.

Keep in mind that any refunds will be put on as a ‘credit’ to your credit card, if this is how you initially paid for the item.

Any questions should be addressed to:

(you will need to type this email address directly into your email)

Unfortunately, we are unable to provide refunds for PDF files, MS Excel files, or other electronic media purchased from The Trading Game. This is due to the lack of copyright security available for this type of media. We’re sure you understand where we are coming from with this, as this is standard policy for all companies, even outside this industry, when dealing with these types of items.

With the Mentor Program, after you’ve booked in (for most people, this is mid-November), you will be provided with extensive pre-season training, up until the commencement of the Mentor Program (usually in February). This pre-season training will provide you with satisfaction that you’re in the right place at the right time. If you’re unsure about your Mentor Program investment, we offer a full, money-back guarantee. This is available to you up until 1 week after the Mentor Program has commenced.

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. Items that are no longer available are regularly removed from the shop until a regular supply can be established.

5) What are your freight costs?

All transactions are conducted in AUD.

The following charges apply for items purchased through the Trading Game online shop.

Delivery is via Australia Post. Orders are dispatched within 2 business days.

Single items are charged at Cost per Item as shown below.

Orders of 2 or more items are charged at Flat Rate per Order as shown below (there is no limit on the number of items you can include in your order – this is your maximum delivery cost for items ordered at the same time).

Country Cost per Item Max. Cost per Order Delivery Times
Australia $13.20 $16.50 4 – 10 business days
New Zealand $13.20 $16.50 1 – 2 weeks
Elsewhere $55.00 $85.00 2 – 3 weeks

 

Please note – you may be required to pay customs duties and taxes once a shipment reaches your country. For further details please contact your local customs office.

Products may be sent from different locations (e.g. books from one location, and posters from another), so they may arrive in different packages and at different times. If this is the case, you will still only pay one postage fee.

Only contact Trading Game with a query if it takes longer to receive your products than the suggested delivery times above. If you do have a query, contact Trading Game via email at this address:

(you will need to type this email address directly into your email)

6) What do the rankings mean for the shop items?

Introductory

These products and courses are designed especially for people who are new to the sharemarket arena. They will also be helpful to traders with up to 12 months experience as well as those looking to review some of the building blocks that develop successful trading habits.

Intermediate

These products and courses are designed especially for people who have already begun trading and are looking to refine their skills and knowledge. At least 6 months of trading experience is suggested to derive the greatest benefit, although traders with less experience are welcome to use these resources to introduce them to more developed concepts.

Advanced

These products and courses are designed for people who are actively trading and have gained a practical understanding of many of the basics. If you’re ready to implement more advanced strategies to add a new level of development to your trading, these products will suit you.

General Advice Warning

The Trading Game Pty Ltd – as trustee for the Trading Game Unit Trust (ACN: 099 576 253) is an Authorised Representative of Weather Pro Pty Ltd, Rep No. 418664, AFSL 419155. This information is correct at the time of publishing and may be not be reproduced without formal permission. It is of a general nature and does not take into account your objectives, financial situation or needs. Before acting on any of the information you should consider its appropriateness, having regard to your own objectives, financial situation and needs.