The inability to order through our website can occur for the following reasons:

Your machine does not allow cookies. The website needs to place a cookie on your machine to open, otherwise it won’t be able to process your order.

Your firewall is preventing the opening of the relevant part of our website. To test this, switch your firewall off and attempt to purchase. This is the most common cause of all problems. After you have made your purchase, remember to switch your firewall back on again.

You may have a ‘pop up stopper’ preventing the correct window required to make a purchase from opening. Switch the pop up stopper off and try to make the purchase again. Please note that if you are using Mozilla or the Google toolbar these have a default pop up stopper.

Programs such as Nortons Security Suite will automatically block the loading of secure sites. You will have to either disengage it, or try adding www.tradinggame.com.au to the list of trusted sites within this software.

The internet security setting of your browser may be set too high. It is recommended that if you are using IE6 as a browser that your security settings be set to medium. This is adequate for the majority of corporate and personal users, so it should be fine to leave this as your default setting in the future.

You may have downloaded Windows XP Service Pack 2. This product contains both a firewall as well as a pop up stopper, and the latter will impede your ability to place an order with the Trading Game site. To order from our site you will need to configure the ‘pop up’ blocker and place your order. You will need to add www.tradinggame.com.au to your trusted sites list within this software as this will also prevent you from accessing the Trading Game Forum.

By adjusting the relevant settings in this way, we have found that 99% of the problems with ordering are eradicated. However, if things still don’t seem to be working for you, feel free to send us an email: info@tradinggame.com.au

(you will need to type this email address directly into your email)

or a fax (03 8080 1655) listing your full name, address, phone number and credit card details, and we will be happy to process your order.

The Trading Game website is set up to process product orders electronically. If you can’t do this though, we do understand. Money orders are preferable, because Cheques will attract a 10% surcharge. If you would like to pay by cheque, add up the total cost of the products, remember to include the applicable freight charge, and then add 10% to this total cost. This will cover our processing and administration costs. Cheques can be sent to:

The Trading Game Pty Ltd
PO Box 7033
Wattle Park, VIC 3128

Any cheques that have not been written for the correct amount, including the 10% cheque surcharge, will be returned to the recipient.

By far the least expensive method of ordering via this site is to use a credit card, and for these details to be processed electronically. A secure link is provided for this purpose.

Some people prefer to deposit money into our account directly, and that is fine with us. Here are our banking details:

(Westpac Bank)
BSB: 033059
Account No: 271607
Account Name: The Trading Game P/L ATF The Trading Game Unit Trust
Reference: (your name)

Remember to email us at: info@tradinggame.com.au

(you will need to type this email address directly into your email)

as soon as you’ve made the deposit, and let us know what you’ve ordered, and your full mailing address details and phone number.

We stand by our products and resources, and we know that when you see the quality and value for money, you’ll realise that your trading goals will be fulfilled by this education. If however, you are unhappy for any reason, books, posters and home study courses may be returned within 10 days of purchase.

Any refunds made will not include postage costs.

Return postage costs for ‘change-of-mind’ refunds are the responsibility of the person returning the item/s.

To be refunded, products must be returned in saleable condition.

Keep in mind that any refunds will be put on as a ‘credit’ to your credit card, if this is how you initially paid for the item.

Any questions should be addressed to:

info@tradinggame.com.au

(you will need to type this email address directly into your email)

Unfortunately, we are unable to provide refunds for PDF files, online audio resources, online video resources, or other electronic media purchased from The Trading Game. This is due to the lack of copyright security available for this type of media. We’re sure you understand where we are coming from with this, as this is standard policy for all companies, even outside this industry, when dealing with these types of items.

The following charges apply for items purchased through the Trading Game online shop.

Delivery is via Australia Post.

Single items are charged at Cost per Item as shown below.

Orders of 2 or more items are charged at Max. Cost per Order as shown below (there is no limit on the number of items you can include in your order – this is your maximum delivery cost for items ordered at the same time).

NOTE: Some items such as our home study courses have special freight costs that apply as follows:

Please note – you may be required to pay customs duties and taxes once a shipment reaches your country. For further details please contact your local customs office.

Some products such as the Home Study Courses have a different freight costing which will be indicated in the product description.

Products may be sent from different locations (e.g. books from one location, and posters from another), so they may arrive in different packages and at different times. If this is the case, you will still pay only one postage fee.

Only contact Trading Game with a query if it takes longer to receive your products than the suggested delivery times above. If you do have a query, contact Trading Game via email at this address:

(you will need to type this email address directly into your email)